Give your team instant access to benefits, providers, and real plan prices — so they can answer questions faster, guide better decisions, and handle more cases with confidence.
Every question sends your team into a different system.
Plan documents. Provider directories. Pricing tools. Phone calls to confirm what something actually costs.
Meanwhile, volume keeps growing — more members, more plans, more complexity — and the only way to keep up is adding headcount.
Den brings benefits, providers, and real plan prices into a single workflow — so your team can find answers instantly and guide members with confidence.
The Outfox member app handles the "is this covered?" and "what's my deductible?" questions on its own. Your team picks up where the app stops: the call that needs a human.
The member taps in. The app responds in seconds, every answer cited back to their full health insurance policy documents.
does my plan cover an MRI?
Your Aetna PPO 2500 covers outpatient MRI after deductible. You don't need pre-approval from Aetna before scheduling.
| Coverage | ✓ Covered |
| Deductible met | $1,840 of $2,500 |
| RadNet Imaging — Tysons | $412 |
| Inova Outpatient — Fairfax | $486 |
| Hopkins Imaging — Bethesda | $534 |
| Sibley Memorial — DC | $598 |
| MedStar Imaging — Arlington | $641 |
Contracted rates from your plan's transparency file.
The cases the app can't close — clinical, complex, emotional. The work only a human should do.
This takes care of the Tier 1 questions so our team can focus on the cases that actually need us.
We were literally calling providers to figure out pricing. This puts it right in front of us.
We don't need a big team to support thousands of members anymore.