SMS Terms of Service

If you enroll, Outfox may send and receive messages through SMS, MMS, or Rich Communication Services (RCS) to help you:

• confirm your account and eligibility for Outfox services;
• ask questions about your health benefits and healthcare options;
• receive requested provider, cost, benefits, account, and service information; and
• receive service notices and follow-up messages connected to your requests.

The messaging program is intended for adults age 18 or older who are eligible to use Outfox. Access may depend on your employer or health plan.

You can enroll by opting in through an Outfox signup or messaging entry point, or by starting a conversation with Outfox. Where consent is required, Outfox will show the messaging disclosure before you enroll.

By providing your mobile number and choosing to enroll, you consent to receive recurring service-related messages from Outfox at that number. Messages may be sent using automated technology. Consent to recurring messaging is not a condition of purchasing goods or services.

You confirm that you are the subscriber or customary user of the number you provide and that you are authorized to consent to messages at that number. Tell us if your number changes or is reassigned.

Outfox currently sends account verification codes by email, not by text message. Enrolling in messaging is a separate choice from creating or signing in to your account.

Promotional or marketing messages are not part of this service program. If Outfox offers them later, they will require a separate opt-in with their own disclosure.

Message frequency varies based on your activity and the requests you make. Message and data rates may apply. Your mobile carrier may impose other charges. Outfox and mobile carriers are not responsible for delayed or undelivered messages.

Reply STOP to stop recurring Outfox messages. We may send one final message confirming your opt-out. We will also honor other reasonable requests to stop messages, such as “unsubscribe,” “cancel,” “end,” or “quit.” After you opt out, you can re-enroll at any time through an Outfox flow.

Reply HELP for help. You can also contact Outfox at info@outfoxhealth.com.

Opting out of messages does not close your Outfox account or affect your ability to use other available Outfox services.

Outfox may collect your mobile number, message content, attachments, delivery and interaction data, and records of your consent and opt-out choices. We use this information to provide, personalize, secure, support, and improve the Outfox services, verify identity and eligibility, respond to your requests, and comply with law.

We may use messaging providers, mobile carriers, RCS platform operators, and other service providers to deliver and operate the program. They may process messaging data on our behalf. The handling of your information is also described in the Outfox Privacy Policy.

Outfox does not sell or rent Personal Data to marketers or unaffiliated third parties.

Outfox provides informational and educational resources. Messages do not provide medical advice, diagnosis, treatment, clinical decision support, or a doctor-patient relationship. Confirm provider availability, network status, coverage, and costs with your provider and insurance carrier.

Keep sensitive information out of messages

SMS, MMS, and RCS Business Messaging may pass through carriers and messaging providers and may be stored on your device. RCS Business Messaging is not end-to-end encrypted and Google states that it is not HIPAA compliant. Do not send diagnoses, test results, prescriptions, member IDs, Social Security numbers, payment-card data, or other sensitive health, identity, or financial information by message. Outfox may redirect sensitive exchanges to a secure channel.

Message features vary by device, carrier, operating system, country, and channel. RCS features such as verified branding, buttons, images, suggested replies, and read receipts may not be available to every user. Outfox may use SMS or MMS when RCS is unavailable. Delivery is not guaranteed.

Outfox may change or discontinue the messaging program or these Messaging Terms. If changes materially affect your choices, we will provide notice as required by law. The date at the top will show the latest revision.

For any questions about these Messaging Terms, please contact us: